IT Helpdesk Technician
Panda Restaurant Group, Rosemead, CA – (March 2021 - January 2022)
- Perform fast and efficient technical support for over 2,000 sites nationwide.
- Recognize, research, and resolve software, hardware, networking, and service-related issues.
- Assist clients in maintaining optimal connectivity and bandwidth.
- Administer users, computer accounts, client access, and information to software and network resources in AS400.
- Install and configure register and PC SSD’s, network printers, and receipt printers for clients.
- Identify gaps and opportunities based on support or training requests.
- Served as customer liaison between engineers, clients, and technicians.
- Log tickets using ServiceNow ticketing platform.